Support
Comprehensive support for all our Atlassian applications with dedicated assistance from our expert team.
24/7 Emergency
Critical issues only
For existing customersWe provide comprehensive support for all our Atlassian applications. Our dedicated support team is here to help you with any questions, issues, or assistance you may need.
🕒 Support Hours
Standard Business Hours
- Monday through Friday: 9:00 AM - 5:00 PM CST
- Weekend: Saturday and Sunday: Closed
- Holidays: Major US Holidays: Limited support available
Emergency Support
- 24/7 Availability: Critical issues (P1 severity)
- Emergency Contact: Available to customers with active support agreements
📞 Additional Contact Methods
Specialized Support Channels
| Support Type | Response Time | |
|---|---|---|
| General Support | contact@techease.pro | 4-24 hours |
| Technical Issues | tech-support@techease.pro | 2-12 hours |
| Sales Inquiries | sales@techease.pro | 1-4 hours |
Phone Support
- Main Line: +1 (800) 730-5077
- Business Hours: Monday through Friday: 9:00 AM - 5:00 PM CST
🎯 Getting Help
When contacting support, please provide the following information to help us assist you quickly:
📋 Information Checklist
- ✅ Your organization name and contact information
- ✅ Atlassian app name and version
- ✅ Detailed description of the issue
- ✅ Steps to reproduce the problem
- ✅ Screenshots or error messages (if applicable)
- ✅ Your Atlassian instance information (Cloud/Server/Data Center)
🌐 Support Portal
Access our comprehensive customer support portal for:
- 🎫 Submit and track support tickets
- 📚 Download app documentation
- 💡 Access knowledge base articles
- 🔔 View app update notifications
- ⚙️ Manage your support preferences
🖥️ Remote Assistance
For complex issues, we offer remote assistance sessions where our support engineers can:
- 🔧 Direct troubleshooting in your environment
- ⚙️ Hands-on configuration assistance
- 🎓 Training sessions for your team
- 🏥 Health checks and optimization reviews
📖 Training and Documentation
We provide comprehensive resources to help you get the most out of our apps:
| Resource Type | Description |
|---|---|
| 📘 User Guides | Complete feature documentation |
| 🔧 Admin Docs | Setup and configuration guides |
| 🎥 Video Tutorials | Common use cases walkthrough |
| ⭐ Best Practices | Optimization recommendations |
| 🔗 Integration Examples | Atlassian product integrations |
📈 Escalation Process
If you’re not satisfied with the initial support response:
- Level 1 🥉 - Standard support team handles routine inquiries
- Level 2 🥈 - Senior engineers for complex technical issues
- Level 3 🥇 - Development team for critical bugs or feature requests
- Management 👔 - Customer success team for service-level concerns
📧 Quick Contact
Need immediate help? Contact us now:
- General Support: contact@techease.pro
- Technical Support: support@techease.pro
- Phone: +1 (800) 730-5077
We’re committed to resolving your issues quickly and ensuring you have a positive experience with our Atlassian apps.
Need Immediate Help?
Our support team is ready to assist you with any questions or issues.